At TIE, we understand that talent is the backbone of any marketing agency. When a top performer leaves, it can feel like the wind has been knocked out of the team. But while it’s a tough pill to swallow, it’s important to approach the situation strategically and with a clear plan to keep the agency thriving.
Here’s what you should do when a great talent leaves:
- Reflect and Learn
It’s natural to feel a sense of loss, but this is also a time for reflection. Why did this talented person leave? Was it a lack of career growth, work-life balance issues, or perhaps a better opportunity? Understanding the “why” is crucial. Have open conversations with the departing employee, if possible, to gain insights. If the departure is due to any gaps within the company culture or management, take it as a learning experience to improve the environment for the remaining team. - Communicate Transparently
When a valued team member departs, transparency is key. Inform the rest of the team about the departure in a timely manner, and share any insights about what can be done to fill the gap. Avoid letting rumours spread or leaving people in the dark. Clear communication helps maintain trust and morale, especially during transitions. - Focus on Team Morale and Support
Losing a key player can be a blow to team morale. Keep an open line of communication with your team members, and give them the support they need during the adjustment period. This can be a good time to acknowledge their contributions, reassure them of the company’s vision, and show appreciation for their continued hard work. - Plan for the Future
It’s important not to panic. Talent departures are part of business life, and every departure is an opportunity for growth. If you’re short on skills or need to rebuild, make it a priority to focus on hiring new talent. When filling the role, ensure the candidate is not only skilled but also a cultural fit. Strengthening the recruitment process ensures that future departures won’t leave you scrambling. - Leverage the Opportunity for Innovation
Sometimes, a fresh perspective or a shake-up in the team can lead to innovation. Use the gap left by the departing talent to reevaluate processes, introduce new workflows, and bring in fresh ideas. It’s also an excellent opportunity to offer current team members the chance to step into new roles or take on additional responsibilities, fostering growth within the team.
While the departure of great talent is always a challenge, it’s not the end of the road. With the right strategy and a proactive mindset, you can turn this setback into an opportunity for growth, innovation, and strengthening your agency’s overall foundation.
